Reporting: When Threats Are Not So Off The Wall

Reporting: When Threats Are Not So Off The Wall

According to the US Department of Labor, nearly 2 million American workers report having been victims of workplace violence each year.  As a recognized hazard in the American workplace, violence can have a far-reaching impact on employees and companies alike.  When...
Does Zero Tolerance Only Apply To Employees?

Does Zero Tolerance Only Apply To Employees?

A friend recently described sitting in the service department at a car dealership, scrolling through her phone as she waited for an oil change.  A couple entered the waiting area in the throes of a nasty verbal argument that escalated over several minutes.  My friend...
No Scan, No Service…But Is It No Problem?

No Scan, No Service…But Is It No Problem?

  Every business wants its employees to follow policy.  But when employees don’t understand why certain policies exist, enforcement can bring risk of unintended consequences. This medical office front desk scenario offers a great lesson about what can go wrong when...